FAQ
Q: How many years of touchscreen production experience does your company have?
A: With over 12 years of production experience, the company has been operating since the 1990s.
Q: What types of touchscreen technologies does your production line support? For example, capacitive, resistive, infrared, or other types?
A: .Projected capacitive Touch panel.
Q: What is your production capacity like? How many touchscreens can you produce per month?
A: We can produce up to 150,000 units per month at least.
Q: Do the touchscreen products you manufacture comply with international standards? For example, CE certification or other relevant certifications?
A: Yes, our products are certified for ROHS/REACH compliance and meet export standards.
Q: Can you provide some reference cases of your customers? What feedback do they have about your products and services?
A: We have top-tier clients globally who are highly satisfied with our products and services.
Q: What is your product quality assurance system like?
A: ISO9001/ISO14001.
Q: What customization services can you provide? For example, custom sizes, custom appearances, or other requirements?
A: We can customize dimensions, appearances, functionalities, designs, etc.
Q: What is your after-sales service like?
A: We promise a two-year quality guarantee.
Q: What is your pricing strategy? Do you offer discounts for bulk purchases?
A: Bulk purchases are eligible for discounted pricing.
Q: Where is your factory located? Is there an opportunity to visit the factory?
A: Our factory is in Shenzhen, Guangdong, China. You are welcome to visit.
Q: What is your typical lead time for delivery? Can you accommodate urgent orders?
A: Our standard lead time is 15-22 days. Urgent orders can be evaluated for feasibility.
Q: What are your payment terms? Do you support flexible payment methods?
A: Generally TT, with support for flexible payments.
Q: How is your collaboration with the supply chain? Can you ensure the quality and stable supply of raw materials?
A: As one of the top 3 manufacturers in the industry, we prioritize and ensure stable supply of raw materials through our supply chain.
Q: Is your company willing to establish long-term stable cooperative relationships with customers? Do you have any relevant cooperation plans or agreements?
A: Long-term stable partnerships are our pursuit.